Refund policy
REFUND & EXCHANGE POLICY
Last updated: April 4, 2026
Overview At The Lamb Legacy, all products are made to order. Because each item is produced specifically for you, we are unable to accept returns or exchanges for buyer's remorse or sizing errors.
Personalized Items All personalized and custom items are final sale and cannot be returned or exchanged under any circumstances.
Damaged, Defective, or Incorrect Items If your order arrives damaged, misprinted, or defective, we will make it right. Please contact us within 30 days of delivery at thelamblegacy@gmail.com with:
- Your order number
- A clear photo of the issue
Once reviewed, we will offer a free reprint or a full refund at our discretion. No need to return the item.
Wrong Size or Color Ordered We do not offer refunds or exchanges if you ordered the wrong size or color. Please refer to the size guide on each product page before purchasing.
Order Cancellations Orders cannot be cancelled or modified once they have been sent to production, which typically happens within 24 hours of purchase. If you need to cancel, contact us immediately at thelamblegacy@gmail.com and we will do our best to help if production has not yet begun.
Lost or Stolen Packages We are not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, please contact your local carrier first. We will do our best to assist on a case-by-case basis.
Contact Us For any questions about your order, reach out to us at: thelamblegacy@gmail.com